Refunds & Returns Policy

Refunds & Returns Policy
At Agrawsoft, we are committed to providing high-quality digital products and excellent customer service. We understand that, occasionally, you may need to request a refund or return a product. Please take a moment to review our Refunds & Returns Policy below.

Eligibility for Refunds:

1.1. We offer refunds for digital products within 180 days from the date of purchase.
1.2. To be eligible for a refund, the following conditions must be met: a) The product has not been redeemed or activated.
b) The product is unused and in its original condition.
c) The refund request is made within the specified timeframe.
1.3. Please note that certain products, such as gift cards, digital subscriptions, or products marked as non-refundable, may not be eligible for refunds. Refer to the product description or contact our customer support for clarification.

To complete your return, we require proof of purchase and evidence (screenshot/video) showing the product is not functioning properly or as described.

Returns Process:

2.1. As digital products are delivered via email, physical returns are not required. To initiate a refund, please contact our customer support team within the specified refund period.
2.2. Our customer support team will assist you with the process and guide you through the steps for submitting your refund request.
2.3. To complete your return, we will need the following:
a) A receipt or proof of purchase.
b) A screenshot or video recording that demonstrates the issue with the product (e.g., it’s not working as intended).
2.4. Please provide the necessary information, including order details, reason for the refund request, and required documentation, to help us process your request quickly.
2.5. For any inquiries or assistance regarding refunds and returns, please contact us at contact@agrawsoft.com. We’re here to support you and address your concerns.

Refund Method:

3.1. Refunds will be issued using the original payment method used for the purchase.
3.2. Once processed, refunds may take a few business days to appear in your account, depending on your payment provider.

Exchanges:

4.1. Since digital products are unique and non-transferable, we do not offer direct exchanges.
4.2. If you receive an incorrect or defective product, please contact our customer support team for assistance. We will evaluate the situation and provide an appropriate resolution, which may include a refund or a replacement.

Non-Refundable Products:

5.1. Some digital products are non-refundable, including:

• Software licenses or activation keys that have been redeemed or activated.
• Subscriptions or services that have already been utilized.
• Products clearly marked as non-refundable in the product description.

Changes to the Refunds & Returns Policy:

6.1. We reserve the right to update or modify this Refunds & Returns Policy at any time. Please refer to the most recent version on our website or contact our customer support team for the latest details.

HAVE MORE QUESTIONS?

Please email or call us with any questions you might have – we are here to help!

 Email Us: contact@agrawsoft.com