Refunds & Returns Policy
At Agrawsoft, we strive to provide you with high-quality digital products and exceptional customer service. We understand that situations may arise where you need to request a refund or return a product. Please take a moment to review our Refunds & Returns Policy outlined below.
Eligibility for Refunds:
1.1. We offer refunds for digital products within 180 days from the date of purchase.
1.2. To be eligible for a refund, the following conditions must be met:
a) The product has not been redeemed or activated.
b) The product is unused and in its original condition.
c) The request for a refund is made within the specified timeframe.
1.3. Please note that certain products, such as gift cards or software licenses, may not be eligible for refunds. Check the product description or contact our customer support for further information.
To complete your return, we need a receipt or proof of purchase, and a screenshot or video recording that proves the item is not working.
Returns Process:
2.1. As digital products are delivered via email, physical returns are not required. Instead, to initiate a refund, please contact our customer support team within the specified refund period.
2.2. Our customer support team will guide you through the process and assist you with the refund request.
2.3. To complete your return, we require the following:
a) A receipt or proof of purchase.
b) A screenshot or video recording that clearly demonstrates the issue or problem with the product, proving that it is not working as intended.
2.4. Please provide the necessary information, such as the order details, reason for the refund request, along with the required documentation, to help us expedite the process.
2.5. For any inquiries or assistance related to refunds and returns, please contact our customer service team at contact@agrawsoft.com. We are here to address your concerns and provide support.
Refund Method:
3.1. Refunds will be issued through the original payment method used for the purchase.
3.2. Once the refund is processed, it may take a few business days for the funds to be reflected in your account, depending on your payment provider.
Exchanges:
4.1. As digital products are typically unique and non-transferable, we do not offer direct exchanges.
4.2. In case of an incorrect or defective product, please contact our customer support team for assistance. We will evaluate the situation and provide a suitable resolution, which may include a refund or replacement.
Non-Refundable Products:
5.1. Some digital products are non-refundable, including:
– Software licenses or activation keys that have been redeemed or activated.
– Subscriptions or services that have been utilized.
– Products explicitly marked as non-refundable in the product description.
Changes to the Refunds & Returns Policy:
6.1. We reserve the right to modify or update this Refunds & Returns Policy at any time. Please refer to the latest version on our website or contact our customer support team for the most up-to-date information.
If you have any questions or concerns regarding our Refunds & Returns Policy, please don’t hesitate to contact our customer support team. We’re here to assist you and ensure your satisfaction.
Thank you for choosing Agrawsoft as your trusted source for digital products!
HAVE MORE QUESTIONS?
Please email or call us with any questions you might have – we are here to help!
Email Us: contact@agrawsoft.com